Returns and Refunds

We hope you are happy with your purchase from Snoozles however, we do understand sometimes issues can happen, In the unlikely case that you are not happy or there is an problem, here's everything you need to know on what to do next. If you are unsure about anything after reading this page reach out to us by emailing us on sales@snoozles.uk and we will get back to you as soon as possible.

Returns & Refunds:

We have a 14 day returns policy, therefore you have 14days after receiving your goods to return any unwanted orders.
For unwanted items, you will need to arrange collection & return at your own cost.
To start your return you must in the first instance contact us to log the return of order. To do this email us at sales@snoozles.uk we will at this stage if your return is accepted provide you will a returns address and any further information required.
We will not accept any returns that have not first been confirmed with us via email and therefore in these cases no refund will apply or be due to you.
Unwanted items must be in the same condition as you received them packaged in the original packaging, unused, and sealed along with receipt of purchase. In the very rare case your chosen courier damages the order upon returning it back to us, you must then claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof.
Items not received back in good/new/as sold condition may not be refunded in full.
Refunds are made within 14 days of the item being returned to us.
Refunds are made back to the account you paid with. This can take around 3-5 working days to go back into your bank account.
Please allow up to 15 working days for any refund to show in your bank before making contact with us.
Please note that Mattresses and Pillows are exempt from distance selling regulations due to their intimate nature. Any mattresses or pillows that have been unsealed will be deemed as having been used. If your mattress is faulty, please contact us straight away and we will organise a refund or replacement. Email us at sales@snoozles.uk

Exceptions/Non returnable Items:

Unfortunately we can not accept returns on sale items or gift cards
We can not accept general returns on Mattresses/Bedding if opened/unsealed etc they will be deemed as a used product and due to the nature of the product renders it void for returns.

Cancellations:

You have a right to cancel your order within 14 days in accordance with distance selling regulations. Please contact us as soon as possible by email at sales@snoozles.uk with your order number so we can help you.
Cancelling before delivery - Please get in touch with us as soon as possible by emailing sales@snoozles.uk with your order number and advising you wish to cancel. We will do our best to cancel your order however, due to the nature of our systems, we may not catch your order in time but we will do our very best to facilitate this.

Faulty/Damaged items:

Please inspect your order upon receipt and contact us immediately if the item is damaged/defective or incomplete. Once we are aware we can work to make this right.
You have 30 calendar days to report faulty items for a refund.
In the event your order arrives damaged, please take photos and/or video of the fault, and email us on sales@snoozles.uk so we can resolve your issue as soon as possible.
In the event an item is faulty, please contact us, and we will look into this then arrange a replacement or refund. In some cases we may advise that you dispose of the faulty item.
Orders are sent out in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine and box damage has occurred in transit. In the rare case your order is damaged, please take photos and email us on sales@snoozles.uk so that we can look into this and carry out an investigation with the courier and send out replacement parts as soon as possible.

Mattresses:

Please be aware that our mattresses may have a smell when first opened. This is due to the manufacturing process and is called 'off-gassing'. This is not a fault with the product and the smell will go away over time. It is not toxic or harmful. We recommend leaving the mattress to air in a well-ventilated area.
Our mattresses are all supplied vacuum-packed for easy shipping and handling. We advise leaving 72 hours for your mattress to fully inflate to its full depth.
Due to hygiene reasons, mattresses that have been opened are exempt from the distance selling regulations.
New mattresses can take a few weeks to 'bed in' and become accustomed to it.
Any mattresses that have been unsealed will be deemed as having been used. If your mattress is faulty, please contact our customer service team and we will work to organise a refund or replacement